Featured article: How to get a book published.

If you are interested in getting published you really need a cast-iron determination. Even the best writers have had to deal with frequent rejections from literary agents and publishers, often over many years. It's a pipe-dream to think you can be published without being rejected. It's part of the course. So grit your teeth and set your eyes firmly on your goal.

If your work looks amauterish, literary agents and publishers will never give it serious consideration. The basic rules of thumb are to make sure you use size 12 Times New Roman font and double-space your manuscript. But there's more to it than that. If you really want to impress a literary agent or a publisher, and you really want to get published, take submissions seriously. At Addison & Cole we can provide a specialist consultant to look over your submission in advance and point out its strengths and weaknesses. This can be extremely valuable. Visit our services and fees for more information.

 

Services

Manuscripts must be in size 12 Times New Roman font, double-spaced, and pages must be numbered. Without payment of the correct fee, work cannot be commenced. All submissions should be via post, unless there is a specific reason why this cannot be the case. We can only return the manuscript to you if you furnish us with an adequate SAE. Submissions are posted solely at the Client's risk.

Addison and Cole will undertake to match the most appropriate editor to each Client. The decision of Addison and Cole is final. In the unlikely event of a clash of characters or other disatisfaction, please discuss it with us via the telephone and we will seek to mitigate the situation.

Should Addison and Cole, upon receipt of your manuscript, be unable to help you for any reason, we reserve the right to withold our services.

Addison and Cole seeks to be at once encouraging and honest in our appraisal of a Client's work, and is committed to both clarity and supportiveness of tone.

Due to pressure of time and workload, we will be as supportive and helpful to Clients as we can, but only within the terms of our services and fees.

Our estimated time-frame for producing a report is four to eight weeks, but we regret that this cannot be guaranteed. Our VIP service, however, is usually completed within 5-10 working days, depending upon our workload which will be communicated to you.

Addison and Cole will treat your manuscript, analysis, conversations and email exchanges with the strictest of confidence. Copyright of the client's writings remains with the client, and copyright of the Addison and Cole report remains with us. For more information view our privacy policy.

Addison and Cole will only offer an introduction to a literary agent or publisher if we deem the Client's work to be of sufficient quality and marketability. We reserve the right to act according to our own discretion in this regard. In the event that we are prepared to offer an introduction, we will do so only with your consent. See our privacy policy. There will not be a charge to the Client for such introductions.

When payment is made, Addison and Cole is thereby instructed to produce an analysis in line with the description under our services and fees. In the unlikely event that both the Client and Addison and Cole believe that the report we have produced is unclear or unsatisfactory, we will provide further clarification for no extra charge. If disagreement occurs, please follow our complaints procedure below.

 

Website

Addison and Cole, its owners and authors accept no resposibility for any ideas or opinions expressed by third parties on the website. Such ideas and opinons remain entirely those of the third party author.

The contents of the website will be changed without notice from time to time and access to the website may be withdrawn at any time.

The provisions of a link to a third party website should not be construed as an endorsement by Addison and Cole of the content on that site or of the services available from or via the third party.

Personal information sent via this website or via email may be kept and used within Addison and Cole for the purposes of further communication. See privacy policy for more details.

 

Complaints procedure

If you wish to make a complaint, please use our complaints procedure, which is compliant with the Financial Ombudsman Service guidelines. The complaints procedure is as follows:

1. In the first instance, please contact us directly to lodge a complaint. You may do this via telephone, email or by submitting an online form.

2. Addison and Cole will endeavour to resolve the issue immediately, although in some cases we may need a little more time to investigate the matter.

3. We will aim to resolve all complaints within 10 working days.

4. If you are not satisfied with our response you may make a formal complaint by writing to us via email at enquiries@addisonandcole.co.uk. We will acknowledge the complaint within 5 working days.

5. We will then reconsider your complaint and make every effort to make a final response within 15 working days. If this is not possible we will issue you with a progress report informing you of the status of the investigation and giving a date when a final response letter will be provided.

6. We will email you a final response letter. If your complaint is found to be fair and is subsequently upheld, we will make you an offer of redress.

7. In the unlikely event that you are still unhappy with how we have sought to resolve your complaint, you should contact the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London E14 9SR. Tel 0845 080 1800, Fax 020 7964 1001.

 

Cancellation

If you have made a payment to us, you have the right to cancel the arrangement within seven days of making the payment. Your payment will be returned to you in full on the condition that there is a reasonable reason for the request and you have not yet benefitted from our services, either via email or telephone appointment.